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THE DEAD LINK PATROL
my letter to webmasters, and some of the answers
[ cards · my letter to webmasters ]

THE LETTER.

This is the note I send, word for word, with the brackets filled in. If you'd like to patrol links yourself, you're welcome to copy it. Change it to sound like you.

Subject: A dead link on your page

Dear [first name, or "Webmaster" if I can't find one],

I visited your page, [the page's title], this week and enjoyed it, especially [one thing I liked, in a sentence].

I'm a retired reference librarian, and I check links as a hobby. I wanted to let you know that [one link / these links] on your page no longer seem to work:

  The link that says: [the words of the link]
  Address: [the address, copied exactly]
  What I found: [404 Not Found / the server could not be found / a page saying the site had moved, with no new address]
  Checked: [the two dates I tried it]

[If I found where it went:] The page may have moved to [the new address], though you'll want to look for yourself before you change it.

No reply is needed. I hope this is useful, and thank you for your page.

Sincerely,
Jean Guy
Duluth, Minnesota
The Dead Link Patrol

How I use it.

One note per page. If a page has six dead links, they all go in one letter. Nobody wants six letters from a stranger.

Check twice, a day apart. A server that's down on Tuesday night is often back on Wednesday. I don't call a link dead until it's failed me twice.

Say one specific nice thing first. It's true on every page I visit, and it tells the owner that a person read their page, not a machine. It is also simply good manners.

Only the links. I never mention spelling, colors, music or anything else. I was asked to look at the links, or rather I asked myself, and that's what I look at.

Never twice. If a page isn't fixed, I don't write again. It's their page. I've told them, and that's the end of my part.

Copy the address exactly. Every letter, every slash and dot, the way the reference desk taught me to copy a call number. A note that gets the address wrong is worse than no note at all.


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REPLIES.
RECEIVED
JAN-SEP 1999

Seventy-one people have written back so far. I don't copy anybody's letter onto my page without asking, so these are in my own words, with first names only and no page names. The dead addresses are written out as plain text. There's no use linking to them; they go nowhere.

Victor keeps a page about model railroading. The link to his railroad club had gone to a 404 Not Found at http://www.geocities.us/Route66/Crossroads/9431/. He wrote back within the hour. The club's old secretary had kept the club page, and when a new secretary took over, the page moved and nobody told anyone. Victor found the new address in the club newsletter, fixed his link that night, and then telephoned the new secretary to tell him about forwarding pages. I liked Victor very much.

Miriam wrote that she had forgotten the page existed. She'd made it in college, three years ago, and her links went to her friends' student pages, which had all been closed when they graduated. Every one of her eighteen links was dead. She said reading my letter was like finding an old diary in her mother's attic. She took the whole page down and put up a new one, and sent me the address. Its links all work.

Eileen wrote to ask how in the world I had found her page. (Through a ring of gardening pages, one to the next.) Then she asked if I would look at her other two pages. I did, and found nine more dead links between them, including one to a hiking page at http://www.geocities.us/Yosemite/Lodge/8857/ that was gone without a trace. She fixed them all, and she now checks her links on the first of the month. She says she thinks of me when she does it.

Derrick's first reply was two lines long and not friendly. He hadn't asked anyone to check his page, he said. I didn't answer, as is my rule. A week later he wrote again to apologize. He'd been having a bad week, he said, and then he'd sat down and clicked through his own links page for the first time in a year and found eleven dead ones, not just the three I'd told him about. He fixed them all and added a line at the top saying when he'd checked them. I wrote back that time, to thank him.

Roger's links page had a link to his brother's page about fishing the lakes up on the Iron Range. It gave "server can't be found." Roger wrote that his brother had died in the spring, and that the Internet company had closed his account, and that he hadn't known the page was gone until my note. He asked whether there was any way to get it back. I had to tell him I didn't know of one. Unless someone saved a copy, a page that's gone is gone. A week later he wrote again: his niece had printed out most of the pages a year ago to show her grandmother. Roger is typing them in and putting them up on his own page, under his brother's name. I've offered to check every link when he's done.

Amy is eighteen. Her links page dated from her sophomore year of high school, and the link I wrote about, to a friend's page at http://www.geocities.us/Heartland/Valley/9612/, had been an "I've moved!" page for a year, with no new address. She wrote back that she was mortified, then that she'd fixed it, and then that she'd asked her friend where she'd moved to and her friend didn't remember. That's link rot in one sentence.

Save your pages, all of you. Keep a copy on a disk. If Roger's story teaches anything, it's that.


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Questions, or a links page you'd like checked:
[email protected]

LAST UPDATED
SAT SEP 25 1999

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